Higher Ed Growth understands the education sector. Our professionals have first-hand experience in the development and implementation of successful processes, policies, training, lead conversion and student retention. We have helped turn around underperforming models and revitalized campus enrollments.

Our results oriented approach focuses on details and providing realistic strategies that can be implemented in a timely manner. We meet with management and staff to analyze data, processes, and systems. We provide management with prioritized recommendations and a roadmap for implementation for success. Our aim is to create a collaborative environment in which schools are a part of the analysis and decision process.

Your school may have identified specific areas of concern such as low student enrollment rates or low retention rates. Higher Ed Growth performs an enrollment analysis intent on increasing your student population either at the campus level or online to reach your outcome goals. Our team at Higher Ed Growth has extensive experience with finding problems in enrollment strategies and overcoming those problems to create a successful school campaign.

Improving your lead conversion even by one percent can have a significant impact on your top line. We can quickly identify opportunities to increase conversion within your organization and help you develop a strategy to take advantage of those opportunities. Strategies are only effective when properly applied. Our strength lies in successful execution as well as helping your organization learn how to continue implementation long after the analysis is complete.

If you are wondering how you are going to reach or exceed your outcome goals for the coming year or simply are thinking about remaining competitive in today’s education sector, Higher Ed Growth can provide solutions to make your school successful.

ICMI: Give Thanks for Great Customer Service

The holiday season is always a great time to reflect on the year and highlight key moments and important company milestones. This is something the contact center community did so well in the recent Twitterchat held by the International Customer Management Institute (ICMI). Titled “Give Thanks for Great Customer Service,” contact leaders shared their proudest […]

Listen 2016: Customer Engagement Building Momentum

The Higher Ed Growth team joined other customer engagement leaders earlier this month for CallMiner Listen 2016. This was HEG’s third year at the event, and this year’s conference nearly doubled in size. Much of this growth can be attributed to the growing demand for deep engagement analytics and a better understanding of end-user behavior. […]

ICMI: How to Deliver a More Seamless Customer Experience

  The International Customer Management Institute (ICMI) holds a weekly discussion with the contact center and service industry on Twitter.       Higher Ed Growth and EduMaximizer support sharing best practices and regularly participate, and the company was featured on the ICMI blog for its responses in the recent conversation titled “How to Deliver […]