Higher Ed Growth is excited to be participating in the below 2017 conferences and expositions:

 

LeadsCon Las Vegas
The Paris
Las Vegas, Nevada
March 20-22, 2017

 

CECU Annual Convention
The Mirage
Las Vegas, Nevada
June 6-8, 2017

 

Comply 2017
230-FIFTH
New York, New York
June 7-8, 2017

 

Call Center Week
Mirage Hotel & Casino
Las Vegas, Nevada
June 26-30, 2017

 

Connect to Convert
The New York Hilton Midtown
New York, New York
August 21-23, 2017

 

BMO Capital EDU Conference
New York, New York
September 14, 2017

CallMiner: #1 Problem for Call Center QA & Monitoring Teams

By Robert Stanley, Sr. Manager, Marketing Operations for CallMiner Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly complex undertaking, particularly in large organizations with thousands of call center agents having many thousands of interactions […]

The Forever GI Bill: What Lead Buyers Need to Know

By Joe Laskowski A new bi-partisan bill has passed the House and Senate with flying colors. And they just so happen to be red, white and blue. The Post-9/11 GI Bill is changing. It will soon be known as the Harry W. Colmery Veterans Education Assistance Act of 2017 β€” or the β€œForever GI Bill.” […]

CallMiner: Ways to Boost Contact Center Efficiency

By Robert Stanley, Sr. Manager, Marketing Operations for CallMiner Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Coping with unanticipated upticks in demand, staff turnover, and other common challenges only further complicate matters for […]