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Infographic: The State of Trade School Enrollments

Enrollments in trade schools and apprenticeships have had a positive outlook in recent years. Trade schools (also recognized as vocational colleges) give students the skills and education required to succeed in a specific career. Apprenticeships, on the other hand, combine on-the-job training with schooling.  These forms of education are important since there are currently millions […]

CECU 2018: Student Success Takes Center Stage

  This op-ed is written by Joe Laskowski, Managing Partner and Chief Marketing Officer of Higher Ed Growth, a full-service agency that specializes in the post-secondary education industry and CECU member. Laskowski was a CECU 2018 speaker. The 2018 CECU Convention & Exposition was held in Orlando in early June, encapsulating everything that the organization […]

Gamification in EDU Contact Centers: Agent Leaderboards

Games have been an integral part of life throughout history as a way to pass the time in an entertaining, engaging and rewarding way. So, what if we took those same game elements and placed a similar structure around tasks to drive desired behavior? Could work become “fun”? Engaging? Drive results? That’s the idea behind […]