Fort Myers, FL (PRWEB) August 14, 2013 – CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers, today announced it signed a contract with Higher Ed Growth, a marketing firm specializing in highly targeted leads for post-secondary schools.
Higher Ed Growth chose CallMiner for its customer interaction analytics software to automatically track 100 percent of phone calls. By selecting CallMiner’s speech analytics solution, Higher Ed Growth is further reinforcing lead management compliance best practices for its clients, while also adhering to The Telephone Consumer Protection Act and U.S. Department of Education regulations.
“Harnessing the CallMiner software, in combination with our own proprietary technology, allows us to demonstrate transparency to our clients and provide them with the highest level of compliance assurance on the market,” said Frank Healy, president and CEO of Higher Ed Growth. “CallMiner has a proven track record of customer success, and we look forward to providing additional value to our clients with this agreement.”
“We are pleased to have Higher Ed Growth join the CallMiner family,” said Terry Leahy, Chief Executive Officer at CallMiner. “Higher Ed Growth clearly recognizes the value that speech analytics brings to the table when it comes to marketing and compliance, particularly in the postsecondary education market.”
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. CallMiner Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, visit http://www.callminer.com.
About Higher Ed Growth
Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses propriety technology to deliver targeted enrollment leads to for-profit and nonprofit education clients. In addition to lead generation, HEG offers nurture marketing, creative services, enrollment consulting and search engine optimization – with the ultimate goal of boosting enrollment and retention numbers for clients. Visit http://www.higheredgrowth.com.
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